How the data is put together
Human, Please is an independent contact directory. We are not affiliated with the companies listed and do not provide their customer support.
Where the contact details come from
Phone-menu reports are combined with company contact records, official support pages and official documents. One hundred major US and Canadian services also have a manual research pass covering department lines, published hours, chat, messaging and callback routes. Each researched contact links back to its source.
What the times mean
Every route has two parts and they are estimated differently.
- Working the menu is calculated: four seconds per keypress, five to say a phrase, nine to key in an account number, fifteen for a prompt you have to sit through.
- On hold is reported: the wait time the source lists for that line. It is an average of other people's calls, not a promise about yours.
Where a company runs several lines with different reported waits, the range is shown under the estimate.
What "confirmed" means
A route marked confirmed has two or more written steps recorded against it. A single reported route came from one source and one person's memory. Companies change their phone menus without notice, so a route that fails is normal. Use the department and issue labels to choose the right line.
What is missing
Many companies publish contact details without publishing their phone-menu steps. Those pages show the available phone, chat, form, email or website routes and say that the menu is not mapped. Missing hours and country coverage are marked as unconfirmed.
Privacy
No account, analytics or advertising cookies. If you save an answer, it sends only the choices shown. A rotating, pseudonymous network label limits repeat answers and is deleted with the report after 30 days.
Coverage
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