Where the contact details come from

Phone-menu reports are combined with company contact records, official support pages and official documents. One hundred major US and Canadian services also have a manual research pass covering department lines, published hours, chat, messaging and callback routes. Each researched contact links back to its source.

What the times mean

Every route has two parts and they are estimated differently.

• Working the menu is calculated: four seconds per keypress, five to say a phrase, nine to key in an account number, fifteen for a prompt you have to sit through.
• On hold is reported — the wait time the source lists for that line. It is an average of other people's calls, not a promise about yours.

Where a company runs several lines with different reported waits, the range is shown under the estimate.

What "confirmed" means

A route marked confirmed has two or more written steps recorded against it. A single reported route came from one source and one person's memory. Companies re-cut their phone trees without telling anyone, so a route that fails is normal, not surprising — use the department and issue labels to choose the relevant line.

What is missing

Many companies publish contact details without publishing their phone-menu steps. Those pages show the available phone, chat, form, email or website routes and state that the menu is not mapped. Missing hours and country coverage stay visibly unconfirmed.

What this site does with you

Nothing. No account, no analytics, no cookies, no calls to anything but the font host. The "did this work" answers are written to your own browser storage and stay there.

Coverage

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